Privacy policy

Who we are

Your Mortgage Room Ltd, trading as Your Mortgage Room and Your Insurance Room, is registered in England and Wales with company number 11834011. Our registered office is 15 West Street, Brighton, England, BN1 2RL. For the purposes of UK data protection law, we are the controller of the personal information we collect about you.

We are an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority. HL Partnership Limited may also process your information for regulatory, compliance and quality assurance purposes.

If you have any questions about this notice or how we use your information, please contact us at info@yourmortgageroom.co.uk or call 01273 039500.

Information we collect

Depending on the service you use, we may collect:

• Identity and contact details, such as your name, date of birth, address, email address and telephone number
• Financial information, such as your income, employment, outgoings, assets, existing borrowing and credit history
• Information about the property you are buying or own
• Information about your dependants, where relevant to your mortgage or protection needs
• Health and lifestyle information, where needed to arrange protection insurance
• Records of our communications with you
• Technical information when you use our website, such as your IP address and how you use the site

How we use your information

We use your information to:

• Respond to your enquiry and arrange your consultation
• Provide mortgage and insurance advice and arrange products on your behalf
• Carry out identity, anti money laundering and fraud prevention checks
• Meet our legal and regulatory obligations
• Manage our relationship with you and handle any complaints
• Improve our website and services

Our lawful bases

We rely on one or more of the following: performing a contract with you or taking steps at your request before entering into one; complying with our legal and regulatory obligations; our legitimate interests in running our business, provided these are not overridden by your rights; and your consent, for example where you ask us to contact you or where we process health information to arrange insurance. Where we rely on consent, you can withdraw it at any time.

Who we share it with

We only share your information where necessary, for example with:

• HL Partnership Limited, as our principal firm
• Lenders, insurers and product providers you apply to
• Credit reference and fraud prevention agencies
• Solicitors, conveyancers, surveyors and valuers involved in your transaction
• Service providers who support our business, such as IT, secure document and customer relationship management providers
• Regulators, the Financial Ombudsman Service and other authorities where required by law

We never sell your personal information.

International transfers

Some of our service providers may store information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as an adequacy decision or approved contractual terms.

How long we keep it

We keep your information only for as long as necessary for the purposes set out in this notice, including to meet our legal and regulatory obligations. Because of the long term nature of mortgages and insurance, regulatory requirements mean some records may need to be kept for many years.

Your rights

You have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to erase your information in certain circumstances
• Ask us to restrict or object to our use of your information
• Ask for your information to be transferred to another organisation
• Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Cookies

Our website uses cookies, which are small files stored on your device. Essential cookies help the site work properly. With your permission, we may also use analytics cookies to understand how visitors use the site so we can improve it, and marketing cookies to measure our advertising.

You can choose which non essential cookies to accept through our cookie banner and you can change your browser settings to block or delete cookies at any time. Blocking some cookies may affect how the website works.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The latest version will always be available on this page.

Last updated: November 2026